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How Do I Speak To An Optimum Representative?

Optimum is an American based internet service provider. It has more than 5 million active users which is high as compare to any other provider. From cable television to high-speed internet, everything can be accessible with this company. 
They have a strong customer support team to provide the best services and support to their users. If you have a query like How do I speak to an optimum representative.  We have covered some ways through which you can directly talk to live agents.

Ways to Connect With an Optimum Representative 

1. Optimum Phone Number Support 

If you want to talk to someone in the Optimum service representative for immediate support to your services, please call 1-855-267-8468.The best part of this service is that here you can get different assistance and that in no time. Here interactive voice response has been considered. All you have to press 1 to proceed, once you click 1, the following operation will occur.

  • For question-related to the billing or if you are facing any issues with payment, then press 1 
  • If you have some appointment and want to cancel or alter, then press 2 
  •  If you have queries regarding TV, internet, and phone, then go with 3 
  • For registration, press 4 
  • If you want to end your service and for feedback press 5

There is some restriction, like

  • You cannot reach out for the live person on weekends  
  • The active timings are 8 am to 7 pm. In between, you can get quick support, but after this period, you cannot get the prompt support

You might need a prompt solution after the fixed period. If yes, then you can direct below mentioned method. There are special supports to but only for those who have a hearing problem. There are special numbers for them. 

2.  Live Chat Support

  • If you have a question related to installation, sales, or pending survey, then live chat could be a great option. You can access this option directly from the page. All you have to click on the live chat or you can request to the support team. 
  • To provide better solutions to a large part of the users, optimum active on social sites too. Here, you can use Facebook and Twitter and get live chat support. It is easy as compared to the normal one. But, both works in a similar way, and you can get the prompt as well as the best solutions. 

Now you must know how to speak to an optimum representative. The best part of the optimum is that they proffer quick and individual support. All you need to choose any one of the methods.

Optimum Customer Service Regional Numbers:

If you need to talk to a live person in Optimum customer service you need to dial 1-800-291-8564.This number is available 24 hours a day

1. Connecticut
Residential Customer Service


Residential Sales


2. New Jersey
Residential Customer Service


Residential Sales


3. Long Island
Residential Customer Service


Residential Sales


4. NY: Bronx / Brooklyn / Westchester
Residential Customer Service


Residential Sales


Is optimum customer service 24 hours?

If you do need to call the customer service technical support at optimum is provided 24 hours a day. Our regional telephone sales lines of optimum are open on the below-mentioned timings:

  • From Monday to Friday, 7 a.m. - 11 p.m.
  • Saturdays, 7 a.m. - 10 p.m.
  • Sundays, 7 a.m. - 10 p.m.

How do I contact optimum by phone?

Some simple steps are to be followed to contact the customer service number via phone call.

  • On the first note, visit your web browser and go to optimum Help.
  • Secondly, choose the offered option of “Speak with a live agent”.
  •  Thirdly, after choosing Speak with a Live agent”, you will directly be connected to the dedicated representative at the optimum Customer service number via phone call.

The official contact number can be easily fetched up from the official website and it is also mentioned here as 1-866-218-3259. You can contact the above contact no. and fetch the regional telephone sales lines of optimum from them.

How can I get optimum to lower my bill?

First, you need to be prepared to cancel the service. Not threaten it, but you actually do it. They will try to talk you through reducing services. That is a valid step if you are paying for things that you don’t want, but assuming that you’ve already considered that, the next step is telling them you’ll walk away. Since it is said Optimum, it is assumed that the users have other ISPs available to you for Internet access, even if they suck like DSL, tell them that they’ll switch and get YouTube TV or Dish. This tactic is becoming less and less effective, but the only way to get what the users want is for them to either believe that the threat of them canceling is credible enough for them to offer them a retention package or for you to actually cancel. They’ll eventually know their bluffing and it will be noted on your account for the next person. 

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